The Purple Cow, The Customer And The Organization

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I recently had a conversation with a good friend about how an organization should work with their employees and also what the individual employees should do. During that conversation she then told me the following equation: Imagine, you sit in the car and drive past different pastures. At the first pasture, you see a brown cow, just grazing.

It is a beauty of a beast but you just drive by without giving it special attention. At the next meadow, you see a beautiful black/white spotted cow that is just doing her own thing…grazing. Again you just drive on. This continues for a while then you see large herds of cows. Then in other fields, there are only a few. In all cases, you drive just by without really paying special attention to the animals you see.
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