I need Help please

Hello everyone, I was wondering if anyone had gotten this message when logging in. My daughter and I tried logging in to steemit this morning and the error in the picture showed:

"This account has been flagged for violation of steemit.com Terms of Service. Please contact support@steemit.com with questions."

I don't know what we did wrong, to get this message, and not being able to access her account.

So I tried to e-mail support like the message mentioned. To which I got what I assume is an automated message from steemit.

I waited for another e-mail, some other kind of response, but have not heard back.

I also tried to go to steemitchat.com, but that is not available, or at least it's not working for me.

Does anyone know what happened or who I can contact to get this issue resolved?

Thank you!